What the bot knows
The bot answers only from these sections. Anything missing gets "a team member will call you back". Write plainly, as you'd brief a new receptionist.
Greeting
The first sentence callers hear. The bot always says it is an AI, even if you leave that out.
Tone and style
How the bot should sound.
House rules
Things the bot must or must not do, e.g. pricing policy.
When to hand off to a person
The call then rings the Business_Development group in Exotel.
Details to collect
The bot asks for these naturally and saves them to the call record. "Notes" is always kept.
| Key | What to ask for | Many values |
|---|
Locked rules
Always applied, and not editable here: AI disclosure, free language choice, no health data.
Voice
These are samples from the live phone model itself (Google Gemini). A voice's first sample takes about 10 seconds to make, then plays instantly. Pick one, then press Save. Custom or cloned voices come in phase 2.
Calls
Transcripts are text only; no audio is stored. Use them to spot missing knowledge and fix it.
| When (IST) | From | Outcome | Caller said |
|---|
Saved versions
Every save is kept. Restoring makes that version live again as a new save.
| Saved (IST) | Note |
|---|